Maintenance & Support Packages
Keep Your Application Running Smoothly
Your application is live and working well, but you need reliable support for bug fixes, updates, and technical issues. Our maintenance packages provide peace of mind without breaking the bank.
Pricing Tiers
Choose the support level that matches your needs:
Basic Support: £200/month
3 hours included
Essential support for smaller applications or low-traffic sites.
- Bug fixes and issue resolution
- Security patches and updates
- Email support (response within 48 hours)
- Monthly system health check
- Dependency updates
- Basic performance monitoring
Standard Support: £1,000/month
10 hours included
Comprehensive support for growing applications with regular maintenance needs.
- Priority bug fixes (response within 24 hours)
- Security updates and patches
- Email and chat support
- Bi-weekly system health checks
- Performance monitoring and optimisation
- Minor feature updates
- Database maintenance
- Backup verification
Premium Support: £1,500/month
15 hours included
Maximum protection for mission-critical applications requiring rapid response.
- Emergency support (response within 12 hours)
- Priority bug fixes and patches
- 24/7 monitoring and alerts
- Weekly system health checks
- Performance optimisation
- Proactive issue prevention
- Feature updates and enhancements
- Dedicated support channel
- Monthly performance reports
What's Included (All Tiers)
- Predictable costs - Fixed monthly fee with included hours
- Priority support - Faster response than ad-hoc requests
- Rollover hours - Unused hours roll over to next month (up to 50%)
- No surprises - Clear communication about hour usage
- Flexible usage - Use hours for bugs, updates, or small improvements
Additional Hours
Need more than your included hours?
- Maintenance rate: £60/hour (discounted from standard £75/hour)
- Billed monthly in 30-minute increments
- No commitment required
What We Support
Our maintenance packages cover:
- Bug Fixes - Resolve issues and errors quickly
- Security Updates - Keep dependencies and frameworks current
- Performance - Monitor and optimize application speed
- Compatibility - Ensure compatibility with browsers and devices
- Backups - Verify and test backup systems
- Monitoring - Proactive monitoring and alerting
- Updates - Framework and library version updates
- Minor Features - Small improvements and tweaks
Response Times
Clear expectations for when you'll hear from us:
- Basic: 48-hour response
- Standard: 24-hour response
- Premium: 4-hour response for emergencies
How It Works
- Choose your package - Select the tier that fits your needs
- Onboarding - We'll audit your application and set up monitoring
- Ongoing support - Submit issues via email or support portal
- Monthly reports - Review hours used and system health
- Flexible scaling - Upgrade or downgrade as your needs change
Peace of Mind
With a maintenance package, you get:
- Faster fixes - Priority over ad-hoc requests
- Proactive monitoring - Catch issues before users do
- Budget certainty - Know your monthly costs
- Expert support - 10+ years of experience at your service
- Stay current - Regular updates keep your app secure and performant
Not Included
Maintenance packages focus on keeping existing functionality working. These require separate quotes:
- Major new features or functionality
- Complete redesigns or rebuilds
- Third-party integrations
- Extensive refactoring
- Data migrations
For larger development work, consider our Day Rate, Retainer, or Project-Based pricing.
Ideal For
- Applications that are live and stable
- Businesses needing reliable support without full-time developers
- Growing companies wanting predictable technical costs
- Teams requiring peace of mind and proactive monitoring